Account & Settings
Notifications and alerts
How Crown tells you something needs attention: the notification inbox, the eleven alert types, per-person mute switches, and email delivery.
Crown watches for the things that go quiet: a check-in that slipped, an instrument past its calibration date, a certificate about to expire. When it finds one, it raises a notification — and keeps it open until the situation is actually dealt with.
The bell in the top bar shows how many are waiting. Select it, or open Notifications from the main menu, to see them all.
Your inbox
The notifications page lists everything raised for your company, newest first, with four filters across the top:
- All — everything, resolved included.
- Unread — raised, and you haven't opened it yet.
- Active — still outstanding, whether or not you've read it.
- Resolved — the situation was dealt with.
Active is usually the one you want; it's the working list. You can also filter by type, and Mark all read clears the unread count without touching whether anything is actually resolved.
Every notification deep-links to the record it's about, so you can go straight from "a complaint is still open" to that complaint.
What Crown notifies you about
Eleven types, covering production, quality, and the paperwork that expires while nobody's looking:
| Type | Raised when |
|---|---|
| Deviations | A deviation is opened or remains unresolved. |
| Complaints | A complaint is logged or remains open. |
| Hold check-ins | A batch's wait or hold step misses its check-in window. |
| Yield drops | A completed batch's yield lands well below its recent trend. |
| Lab results | A lab test has been waiting on results past its window. |
| Calibration | A piece of equipment is past its calibration due date. |
| Program monitoring | A program hasn't recorded monitoring in over 30 days. |
| Program schedules | A scheduled program activity — sanitation, pest control, and similar — is past due. |
| Expiring evidence | A supplier document or certificate is expiring or expired. |
| Safety data sheets | A chemical's SDS is missing, expiring, or expired. |
| Licence renewals | Your SFC licence or FDA registration is inside its 60-day renewal window. |
Choosing what you receive
Open Settings and go to the Notifications tab. Every type has a switch, and turning one off stops new notifications of that type reaching you.
Email delivery
Below the type switches sits Email delivery, with two independent options:
- Critical alerts by email — an email the moment something critical needs attention.
- Daily summary email — one morning email listing everything still open in your inbox.
These control only what reaches your email. Your in-app inbox always receives everything you haven't muted, so turning both off makes Crown quieter in your mail without making you miss anything in the app.
What's next
Several notification types point at a routine you can get ahead of. See Keeping up with hold check-ins and Compliance health on your dashboard, which watches the same signals from the other direction.
Frequently asked questions
Will turning off a notification type affect my teammates?
No. Notification settings are per person. Turning a type off stops new notifications reaching you and nobody else, and anything already in your inbox stays there until it's read or resolved.
Why did a notification disappear on its own?
Notifications resolve themselves when the underlying situation is dealt with. Record the overdue check-in, close the deviation, or calibrate the instrument, and the notification moves to Resolved without you dismissing it. It's tracking a condition, not an event.
Can I get notifications by email?
Yes, through two independent switches in your settings: an immediate email when something critical needs attention, and one daily summary each morning listing everything still open. Both are separate from your in-app inbox, which always receives everything you haven't muted.