Billing and subscription

Crown keeps your plan, payment details, and subscription controls in one place. This article covers what's on the billing page and how to make the common changes.

Your current plan

Open Billing under Admin. The Current plan panel shows your plan (Core or Pro), billing cycle, price, status, and next charge date. During a trial, the status shows how many days remain before your first charge.

Upgrading to Pro

If you're on the Core plan, the billing page shows an Upgrade to Pro section. Select Upgrade to Pro (the button shows the Pro price for your billing cycle) and confirm. Pro features unlock immediately.

There's no self-serve downgrade. To move from Pro back to Core, reach the team through the in-app feedback button.

Updating payment and viewing invoices

Payment details and invoices are handled through a secure Stripe-hosted billing portal. Under Manage billing, select Open Stripe portal to update your card, change your payment method, and download past invoices. Changes you make there reflect back in Crown within a few minutes.

Changing your billing cycle

Under Subscription, switch between Monthly and Annual.

Cancelling

To cancel, select Cancel subscription and provide a brief reason. Nothing you've recorded is deleted, and you keep access for a while either way.

On a paid subscription, cancelling takes effect at the end of your current billing cycle, not immediately. You keep full access until then and won't be charged again.

During a trial, you keep full access until your trial end date. After that the workspace becomes read-only: everything you've recorded stays available to view, print, and export, but you can't record anything new until you restart a plan.

Restarting after you've cancelled

Reactivating is self-serve; you don't need to contact anyone. Go back to Billing under Admin, where a panel appears with the right option for your situation:

• Still inside your paid cycle? Select Resume subscription. It simply keeps running, and nothing extra is charged that day.
• Already wound down? Pick a plan and a billing cycle, then select Restart on that plan. If you haven't got a card on file, Crown asks you to add one first.

The workspace and every record in it come back exactly as you left them.

What's next

Questions the billing page doesn't answer? Reach the team through the in-app feedback button.