01Acceptance of terms
By creating an account or using the Crown QMS platform (the “Service”), you agree to these Terms of Service (“Terms”) on behalf of yourself and, if applicable, your organization. If you do not agree, do not use the Service.
These Terms form a binding agreement between you (“Tenant,” “you,” or “your”) and Crown Cocktail Co. Inc. (“Crown,” “we,” “us,” or “our”).
02Description of service
Crown is a cloud-based quality management system designed to help small food and beverage manufacturers organize operational records, author compliance documents, and support regulatory readiness. Features include batch record management, lot traceability, preventive control plan authoring, GMP monitoring, deviation tracking, training logs, complaint management, and related tools.
Crown is a compliance support tool. It is designed to help you organize and document your operations — it does not guarantee regulatory compliance. See Section 7 for the full disclaimer.
03Accounts and access
You must provide accurate information when creating an account and keep it current. You are responsible for maintaining the security of your credentials and for all activity that occurs under your account.
During the current phase of availability, access to Crown may be granted by invitation or through a self-serve registration process. Crown reserves the right to decline or terminate accounts at its discretion.
Each subscription is for a single tenant organization. You may not resell, sublicense, or share access with organizations outside your own.
04Your data
Ownership
You own the data you enter into Crown. We claim no ownership over your recipes, batch records, SOPs, or any other operational content you create.
License to operate
By using Crown, you grant us a limited, non-exclusive license to store, process, and display your data solely for the purpose of providing the Service to you.
Export
You may export your data at any time through the tools provided in the platform.
Responsibility
You are responsible for the accuracy of the data you enter and for ensuring you have appropriate rights to enter any data concerning third parties, including your employees and suppliers.
05Acceptable use
You agree to use Crown only for lawful purposes in connection with legitimate food and beverage manufacturing operations. You may not:
- Use the Service to store or process data on behalf of organizations outside your account without a separate agreement
- Attempt to access another tenant's data
- Reverse-engineer, decompile, or attempt to extract the source code of the platform
- Use automated tools to scrape or extract data from the platform in bulk outside of provided export features
- Use the Service in any manner that violates applicable law
06AI-generated content
Crown's Pro tier includes AI-assisted document authoring, including preventive control plan generation. You acknowledge that:
- AI-generated content is a starting point for review, not a finished regulatory document
- You are responsible for reviewing, validating, and approving all AI-generated content before using it for any regulatory, operational, or legal purpose
- Crown makes no representation that AI-generated documents meet any specific regulatory standard or will satisfy any particular regulatory authority
- Transmitting data to Crown's AI features constitutes consent to that data being processed by our AI provider (Anthropic) as described in our Privacy Policy
07Regulatory compliance disclaimer
Crown is designed to support your compliance efforts under frameworks including the Safe Food for Canadians Regulations (SFCR), the US Food Safety Modernization Act (FSMA), and related standards. Crown is a software tool provider. We are not a food safety consultant, regulatory advisor, or process authority.
Crown does not guarantee regulatory compliance and is not liable for the outcome of any regulatory inspection, audit, or enforcement action. Specifically:
- Crown does not warrant that any document, template, record, or AI-generated output produced within the platform satisfies the current requirements of the CFIA, FDA, or any other regulatory authority
- Regulatory requirements change over time. It is your responsibility to verify that your documentation and operational practices reflect current requirements in all jurisdictions where you manufacture or sell
- A CFIA or FDA inspector's determination is based on your actual facility, practices, and records — not on the software platform you use to organize them
- Crown is not liable for any failed inspection, warning letter, Notice of Violation, import alert, product recall or withdrawal, facility suspension, licence revocation, fine, penalty, or other regulatory consequence arising from your use or non-use of the Service
You are solely and exclusively responsible for understanding and meeting your obligations under applicable food safety law, for verifying the accuracy and regulatory adequacy of all documents you maintain in Crown, and for engaging qualified food safety professionals where appropriate. No feature of the Crown platform — including AI-assisted PCP authoring — substitutes for that responsibility.
08Free trial, subscription, and billing
Free trial
New accounts receive a 30-day free trial with full access to Pro features. A valid payment method is required to begin a trial. You will not be charged during the trial period, and you may cancel at any time from your account settings before the trial ends to avoid any charge. If you do not cancel, your account converts to a paid subscription on the plan selected at sign-up and your payment method is charged for the first billing period.
Subscriptions
Crown is offered on a subscription basis. Subscription tiers, pricing, and included features are described on our pricing page and may be updated from time to time. Subscriptions renew automatically unless cancelled before the renewal date. You may cancel at any time through your account settings.
Refunds
Because Crown offers a 30-day free trial during which no charge is incurred, we do not offer refunds once a paid subscription begins. You may cancel at any time to stop further renewals; cancellation takes effect at the end of your current billing period and you retain access until then. This section does not limit any refund right that cannot be excluded under applicable consumer-protection law.
Pricing changes
We reserve the right to change pricing with 30 days' notice. Continued use of the Service after a price change constitutes acceptance of the new pricing.
09Service availability
We work hard to keep the Service running. For customers on a paid Pro subscription, we target monthly uptime of 99.9%, measured outside of scheduled maintenance windows.
If we miss that target in any calendar month, you may request a service credit on your next invoice, calculated as 10% of your monthly Pro fee for each full hour of unscheduled downtime in that month, up to a maximum of one month's Pro fee. Service credits are your sole and exclusive remedy for any failure of Service availability.
To claim a credit, email hello@crownqms.com within 30 days of the incident, citing the affected dates and times. Credits are applied to a future invoice and have no cash value.
We may make scheduled changes (deployments, maintenance, feature updates) at any time. For changes likely to affect availability, we will post advance notice. The Service Availability commitment in this section does not apply to (a) free trials, (b) Core-tier subscriptions, (c) downtime caused by your acts or omissions, or (d) downtime caused by force majeure events outside our reasonable control.
10Termination and data export
You may terminate your account at any time. Upon termination, your data remains accessible for 30 days to allow export. After this period, your data is permanently deleted.
Crown may suspend or terminate accounts that violate these Terms, with or without notice depending on severity. In cases of non-payment, we will provide reasonable notice before suspension.
11Indemnity
You agree to defend, indemnify, and hold harmless Crown Cocktail Co. Inc. and its directors, officers, employees, and agents from and against any third-party claims, losses, damages, liabilities, and reasonable legal fees and expenses arising out of or related to: (a) the data and content you enter into the Service; (b) your use of the Service in violation of these Terms or any applicable law; (c) your violation of any third party's rights, including intellectual property, privacy, or publicity rights; or (d) any regulatory finding, enforcement action, or claim by a regulatory authority concerning your operations, facility, or products.
We will notify you promptly of any claim we expect you to handle, allow you to control its defense and settlement with counsel of your choice (subject to our reasonable approval), and provide reasonable cooperation at your expense. You may not settle any claim in a way that imposes any obligation on us or admits liability on our behalf without our prior written consent.
12Disclaimers and limitation of liability
The Service is provided “as is” and “as available.” Crown makes no warranties, express or implied, regarding the Service's fitness for any particular purpose, uninterrupted availability, or freedom from errors.
To the maximum extent permitted by applicable law, Crown's total liability to you for any and all claims arising out of or related to these Terms or the Service is limited to the greater of (a) the fees you paid us for the Service in the 12 months preceding the event giving rise to the claim, or (b) one hundred Canadian dollars (CAD $100).
Crown is not liable for any indirect, incidental, consequential, special, or punitive damages, including loss of data, loss of revenue, loss of profits, regulatory fines or penalties, or business interruption, even if advised of the possibility of such damages.
This section reflects the allocation of risk between you and Crown. The fees we charge would be substantially higher if we accepted broader liability.
13Governing law
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Ontario, and you consent to the exclusive jurisdiction of those courts.
14Changes to these terms
We may update these Terms from time to time. We will notify you of material changes by email or in-platform notice at least 14 days before they take effect. Continued use of the Service after that date constitutes acceptance of the revised Terms.
15Contact
Crown Cocktail Co. Inc.
4400 Montrose Rd, Unit 14
Niagara Falls, ON
legal@crownqms.com